Ongoing Support refers to the continuous support and maintenance services provided to a client after the implementation or deployment of a software solution or system. It is designed to ensure the smooth operation and optimal performance of the solution over time.
The primary purpose of this kind of support is to address any issues or challenges that may arise during the operational phase of the software or system. This includes troubleshooting problems, resolving technical issues, and providing assistance to end-users. The support team responsible for Ongoing Support works closely with the client to understand their requirements and promptly respond to their needs.
The Ongoing Support is essential for maintaining the long-term success and functionality of a software solution or system. By having a dedicated support team available to address issues and provide assistance, our clients can ensure that their software or system remains reliable, secure, and aligned with their evolving needs.